Refund policy

Returns & Exchanges

Eligibility

• Returns are not accepted 
• Warped records cannot be returned or exchanged. New records may inevitably come with a slight warped due to imperfect pressing and distributor storage.
• We do not accept returns for change of mind, as all vinyl is carefully described before purchase.

Damaged or Incorrect Orders

• If your record arrives damaged or you received the wrong item, please contact us within 48 hours of delivery at TheOtherSide021316@gmail.com with:
  • Your order number
  • A photo of the damage or incorrect item
  • A photo of the packaging
• We will arrange a replacement or full refund given that the goods comply with the agreement.

Refunds

• Approved refunds are processed within 5–7 business days back to your original payment method.
• Shipping costs are non-refundable unless the return is due to our error.

Non-Returnable Items

• Digital downloads (if applicable)
• Items marked as Final Sale
• Gift cards

Limitation of Liability

• With respect to the goods delivered by us, we shall only be liable for material and/or construction faults in the goods that must have been discovered within 3 (three) days after the date of delivery.